Process Improvement

Establish systems to discover critical processes and maximise these processes to achieve maximum efficiency in accordance with organisation procedures.

Proficiency Level

Level 1 (Follow)


Level 2 (Assist)


Level 3 (Apply)

  • Identify and implement the adoption of process improvement and optimisation methods.
  • Evaluate the effectiveness of the opportunity benefits being realised.
  • Measure performance against desired standards.
  • Identify issues or improvements needed, based on deviations and corrective actions required.

Level 4 (Ensure)

  • Analyse and develop, review of plans for process improvement and optimisation.
  • Communicate performance and recommendations for improvement.
  • Communicate successes and learning across the organisation and/or sector with verification of benefits and cost savings.
  • Utilise a continuous improvement framework to drive performance management improvements.

Level 5 (Strategise)

  • Devise strategies for the adoption of improvements and optimisation of processes.