Manage the life cycle of problems to prevent problems and incidents from occurring, eliminate recurring incidents and minimise impact of unavoidable incidents.
Level 1 (Follow)
Level 2 (Assist)
Level 3 (Apply)
- Handle specific problems from diagnosis and prioritisation to the identification and implementation of solution.
- Review the risk register and report the performance of the mitigation measures.
Level 4 (Ensure)
- Introduce processes, guidelines and technologies to facilitate the management of problems throughout their life cycle.
- Establish problem management strategies, protocols, and mechanisms to guide the prevention, resolution and minimisation of problems and their effects.
Level 5 (Strategise)