Problem Management

Manage the life cycle of problems to prevent problems and incidents from occurring, eliminate recurring incidents and minimise impact of unavoidable incidents.

Proficiency Level

Level 1 (Follow)


Level 2 (Assist)


Level 3 (Apply)

  • Handle specific problems from diagnosis and prioritisation to the identification and implementation of solution.
  • Review the risk register and report the performance of the mitigation measures.

Level 4 (Ensure)

  • Introduce processes, guidelines and technologies to facilitate the management of problems throughout their life cycle.
  • Establish problem management strategies, protocols, and mechanisms to guide the prevention, resolution and minimisation of problems and their effects.

Level 5 (Strategise)