Application Support & Enhancement
Provide ongoing technical support and improvements to users of applications. This includes technical guidance and assistance related to the installation and maintenance of applications, fixing and resolution of application problems or disruptions, and response to change requests that will enhance the operations and usage of an application.
Level 1 (Follow)
Level 2 (Assist)
- Perform routine installation and maintenance of applications.
- Collate performance statistics and user feedback on an application.
Level 3 (Apply)
- Install, maintain and troubleshoot commonly encountered problems in applications.
- Respond to simple change requests.
Level 4 (Ensure)
- Analyse application performance statistics and user feedback.
- Resolve bugs as required.
- Review application change requests, reengineering, models and processes redesign.
Level 5 (Strategise)