Telecommunication Network Management

Knowledge and ability to implement the methods, practices and policies governing the design, analysis, development, management and use of the IT and telecommunications hardware and software to transfer information such as data, voice, images, video and other telecommunication services over fibre optic, wired or wireless over short or long distances. This involves utilisation of telecommunication network management systems and signalling network protocols. The telecommunications networking system components comprises of software (operating systems and applications) and hardware (computer, routers, radiocommunication equipment, fibre optic, switches, cable and hub) whether underground or above ground.

Proficiency Level

Level 1 (Follow)

  • Demonstrate basic understanding of telecommunication, data communications and components, definitions, key concepts, communication protocols and platforms (e.g., firewalls, security, passive optical network (PON), hubs/routers/ gateways switches, Voice over Internet Protocol (VoIP), routing protocols).

Level 2 (Assist)

  • ¬†Understand telecommunication services routing, data routing and switching technology.
  • Understand how basic concepts relate to each other and apply them.
  • Understand how telecommunication services, data communications integrate with other environments (e.g., telecommunications data centre and switches) and are distributed, at a basic level, from an end-user perspective.
  • Assist in the design of basic connections (e.g., connecting 100 people to a Fibre-To-The-Home (FTTH) network or a wireless radiocommunication network).
  • Troubleshoot basic physical or software connectivity problems, network congestion (e.g., cables/connections defective equipment, logging in to network equipment, checking configuration of routers/switches).
  • Use telecommunication and data communications diagnostic tools.
  • Test, configure, install, and support hardware and software at any typical site.
  • Talk clients through troubleshooting.

Level 3 (Apply)

  • Understand how telecommunication or data communications integrate with other environments such as mainframe, firewalls, and external networks, at a component level.
  • Demonstrate and apply wide range of concepts to the corporate/vendor environment.
  • Understand vendor-specific network switching and routing products.
  • Translate multiple client network connectivity requirements and limitations into technical specifications for building/site designs.
  • Design complex building environments using existing standards and deployment best practices.
  • Resolve typical hardware and software problems (e.g., connectivity, network congestion, protocols, and uses diagnostic tools).
  • Conduct certification testing.
  • Apply telecommunication standards and best practices.

Level 4 (Ensure)

  • Incorporate business requirements (e.g., high availability, redundancy, disaster recovery) into data communications design using analytical techniques.
  • Evaluate/pilot new technologies, identify how they integrate with the corporate network and implement.
  • Resolve unusual or atypical network problems without clear precedents and/or that have significant impact or consequence on the business or service.
  • Create or review certification testing.
  • Develop standards and procedures for new technology configuration and implementation.
  • Mentor/guide individuals and cross-functional teams.
  • Deal with major client groups (e.g., regional or national client).

Level 5 (Strategise)

  • Demonstrate expert knowledge of telecommunication and data communications principles, network technology, enterprise-wide technology for public/private sector and technological trends.
  • Demonstrate broad-based knowledge of information, radiocommunication, deployment technology.
  • Develop enterprise-wide multi-disciplinary telecommunication architectural documents.
  • Develop business cases for enterprise-wide telecommunication network technology initiatives as a direct response to business drivers.
  • Provide effective strategic direction to enterprise-wide telecommunication network design.
  • Guide and oversee multiple-concurrent telecommunication network projects.
  • Conduct procurement for telecommunications network solutions, hardware and services.
  • Develop policy and standards for telecommunication networking technology and contribute to governmental and/or industry standards working groups (e.g., International Telecommunication Union).