Alternate Job Titles
Telecommunication Technician, Communication Technician, Engineering Technician
Job Level
Entrant
Functional Group
Telecommunications
Job Family
Development and Deployment
Job Description
The Network Technician is responsible to:
- Support the deployment and operations of network infrastructure
- Perform installation, monitoring, troubleshooting, maintaining and testing of network systems and solutions
- Perform maintenance (fault repair) and configuration tasks at sites, active network equipment, and passive cable systems (ducts, cables, manholes, distribution frames, overhead and underground cable installations) and resolves network incidents.
- Ensure that network activities including the installation, monitoring, troubleshooting, maintaining and testing of network systems and solutions are documented appropriately and in compliance with the required procedures and standards
Critical Work Function
- Establish communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.
- Plan network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools; assessing installation site; and preparing an installation diagram.
- Establish voice and data networks.
Verify service by testing circuits, equipment, and alarms; and identifying, correcting or escalating problems. - Document network by labelling and routing equipment and cables, and recording configuration diagrams and specifications.
- Maintain network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
- Maintain customer rapport by listening to and resolving concerns and answering questions.
- Maintain safe work environment by following codes, standards and legal regulations.
- Keep supplies ready by inventorying stock, placing orders, and verifying receipt.
- Update job knowledge by participating in educational opportunities and reading technical publications.
- Run, pull, terminate, and splice cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections
and integrations; following industry standards; activating remote access tools; and coordinating with contractors.
Entry Requirements
#1
Network Technician
BDQF Level 4 in IT, Telecommunications Network or related field or
BDQF Level 3 in IT, Telecommunications Network or related field with relevant industry certification.
Skills & Competencies
Technical Skills
Soft Skills
Recommended Technical Training Courses
Master Certified Electronics Technician (CETma)
BICSI Technician
Telecommunications Master Technician Certification
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Network 5 Certification
Telecommunications Electronics Technician (TCM)
Certified Network Computer Technician (CNCT)
Computer Service Technician (CST)
Data Cabling Installer (DCI)
Cisco Certified Entry Networking Technician (CCENT)
Cisco Optical Specialist 1
Certified Phlebotomy Technician (CPT)