Alternate Job Titles
Network Controller, Network Consultant, Network Coordinator, Network Engineer
Job Level
Specialist
Functional Group
Software and Systems – Application Development & Deployment
Job Family
Server and network support
Job Description
The Network Team Lead is responsible to:
- Lead Operations team to restore faults and proactively maintain network infrastructure for both fixed and wireless
- Plan operational readiness and acceptance for new projects and configurations
- Support 24/7 operation, manages Technician’s activity, and resolves escalated issues
- Engage with contractor and define objectives on incident management
- Schedules routine preventive maintenance to avoid major incident and fault occurrence
- Review documentation to ensure compliance with the required procedures and standards on network activities including the installation, monitoring, troubleshooting, maintaining and testing of network systems and solutions
Critical Work Function
Network support
- Provide fixed and/or wireless network support to users such as installation, configuration, testing and troubleshooting
- Apply Standard Operating Procedures (SOP) in providing the network support
- Provide information to users on the progress of outstanding support tickets
- Maintain documentation related to Service Level Agreements (SLAs)
Network Maintenance
- Carry out routine maintenance tasks to detect and/or prevent network faults that disrupt user connectivity
- Generate fault reports
Incident Resolution
- Respond to user complaints
- Identify fixed and/or wireless network problems or issues
- Troubleshoot, diagnose and resolve network issues
- Recommend preventive solutions
- Log incidents into problem fault management system
Entry Requirements
#1
Network Team Lead
BDQF Level 6 in Information Systems, Computer Science, or related field or
BDQF Level 5 in Information Systems, Computer Science, or related field with relevant industry experience or possess relevant portfolio/experience.
Skills & Competencies
Technical Skills
Soft Skills
Recommended Technical Training Courses
CCIE (Cisco)
CCNP (Cisco)
JNCIE-ENT (Juniper)
Network+ (CompTIA)
WCNA (Wireshark
CompTIA A+ Certification
CompTIA Network+ Certification
Microsoft Certified Solutions Associate (MCSA): Windows Server 2016
Microsoft Certified Solutions Expert (MCSE): Core Infrastructure
VMware Certified Professional – Network Virtualization
CCNA
CCNP
CCIE
HCNE
HCNA
RAN Operations and Maintenance
RAN Trouble shooting
Certified Fibre Optic Technician
General Field Operations
Citrix Certified Associate
Wireshark Network Analyst
AWS Certified Advanced Networking
VCP-DCV: VMware Certified Professional 6 – Data Center Virtualization
AWS Certified Solutions Architect- Associate