Alternate Job Titles
Network Administrator, CCNA, Network Analyst, Cisco network engineer, Core network engineer, Data network engineer, Telecommunications network engineer, Wireless communication network engineer
Job Level
Specialist
Expert/Management
Functional Group
Telecommunications
Job Family
Server and Network Support
Job Description
The Network Engineer is responsible to:
- Plan technical support, do forecasting, designing, project management, installation, monitoring, and support maintenance of the enterprise network wide area, local area, and wireless networks that are converged to data/voice network.
- Perform network monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution and complex problem analysis as necessary, to maintain network performance to meet user demand.
- Reduce operational risk and improve availability of the data and voice network by ensuring network access, monitoring, control, evaluation and documentation practices are maintained and adhered to.
- Develop, maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages.
- Collect and analyse operational data (especially incident and change records) to identify emerging trends and log problem records to assist with problem resolution and increased network availability.
- Troubleshoot and diagnose network problems, and determine the most appropriate technical solutions for resolving problems and issues to improve network performance and satisfy user’s needs.
- Monitor and analyse the overall performance of systems to assess the need for performance tuning, updates, upgrades, enhancements, preventive maintenance and new systems, and recommend options for upgrading and improving the performance of systems.
- Evaluate new network hardware and software solutions and undertake systematic monitoring and scanning of the enterprise’s external environment to identify emerging technologies that have the potential to create value.
- Reflect organisational values and abide by policies and procedures to ensure a safe, healthy and inclusive work environment.
Critical Work Function
Network Configuration and Administration
- Design cost-effective network systems and services that meet product specifications and comply to standards and best practices.
- Prepare and execute test plans including integration, performance, coverage and capacity verification.
- Review technical documents for processes, technology and devices.
- Designate the direction for Local Area Network (LAN) and/or Wide Area Network (WAN), internet, wireless and remote access services.
- Validate the Software Defined Network (SDN) infrastructure within the IT ecosystem.
- Oversee the installation, upgrading, operation, control, maintenance and effective use of LAN and/or WAN for the communication of data, voice, text or images.
- Perform technical evaluation and proof-ofconcept of new technologies for network infrastructure.
- Review releases, upgrades and fixes available from systems software and supplies, and identify those which merit action.
Network Operations and Incidents Management
- Manage network infrastructure to ensure alignment of technical requirements.
- Plan, carry out, oversee and apply advanced technical skills and independent analysis to network installation projects including complex software and hardware installations and relocations.
- Analyse specifications and general instructions to develop appropriate systems.
- Manage project activities and schedules, as well as determine and procure network equipment and supplies.
- Provide technical inputs on the procurement of network equipment and ensure compliance with procurement policies.
- Develop the disaster recovery plan, processes and protocols for disaster recovery of network infrastructure.
- Ensure disaster recovery plan testing activities are performed and technical criteria are met.
- Perform network fault troubleshooting and root cause analysis to locate sources of network issues.
- Develop and verify recovery solutions in test environments and execute in production network.
- Implement automation workflow for the management of repeated network issues in collaboration with relevant teams.
- Plan and coordinate network security measures for network infrastructure, software and data.
Network Utilisation and Performance Optimisation
- Consolidate data from network based on key parameters or metrics.
- Help in the development of models for capacity planning, load balance and/or redundancy solutions.
- Administer network tuning for optimisation.
- Review bandwidth requirements for facilities and inter-dependencies of systems.
- Review the activities stated in the network documentation in accordance with organisational policies.
- Track network activity and record technical problems.
- Maintain knowledge of emerging solutions for software and/or hardware.
Network Operations Support
- Conduct periodic maintenance, patches, and network upgrades.
- Procure network equipment, prepare technical specifications and documents.
- Perform regular backups and administer protocols for disaster recovery .
- Provide network support, monitor and tune networks for optimal performance including performing scheduled preventative maintenance.
- Act as the primary interface with equipment vendors for resolving problems.
- Investigate and assess the risks of network attacks and recommend remedial action.
- Prioritise and resolve security incidents, and escalate where necessary.
- Monitor systems for unauthorised activities and alert management to security issues.
Network Strategy
- Review existing policies and procedures to identify potential gaps, problems or opportunities for improvement and develop recommendations.
- Recognise and identify new policies and procedures to support changes including future business expansion.
- Research best practices, develop and draft proposed changes.
- Analyse, interpret, and present research findings on network management best practices, configurations, equipment, and future trends.
Entry Requirements
#1
Specialist
BDQF Level 5 in IT, Telecommunications or related field.
#2
Expert/Management
BDQF Level 5 in IT, Telecommunications or related field and 3 years experience.
Skills & Competencies
Technical Skills
Soft Skills
Recommended Technical Training Courses
WS Certified Advanced Networking
AWS Certified Solutions Architect- Associate
CCIE
CCNA
CCNP (Cisco)
Citrix Certified Associate
CompTIA A+ Certification
CompTIA Network+ Certification
Google Certified Professional Cloud Architect
JNCIE-ENT (Juniper)
Microsoft Certified Solutions Associate (MCSA): Windows Server 2016
Microsoft Certified Solutions Expert (MCSE): Core Infrastructur
VCP-DCV: VMware Certified Professional 6 – Data Center Virtualization
VMware Certified Professional – Network Virtualization.
WCNA (Wireshark)
Wireshark Network Analyst
HCNA
ITIL
Risk Management