Alternate Job Titles
Information Technology Infrastructure Manager,, Information Systems Manager, Field Manager
Functional Group
Development and Deployment
Job Family
Job Family IT Infrastructure Management
Job Description
- Oversee and manage the operation and upkeep of the telecom infrastructure.
- Assists engineers and technical specialists in carrying out routine wired or wireless network management tasks in line with corporate objectives and industry best practices.
- Develop team skills and manage resources strategically.
- Plan, configure and implement new server system, ensuring proper hardware and software installation according to organisational and industry standard.
- Perform regular preventive and corrective maintenance of server system to ensure optimal performance, reliability and minimal downtime.
- Monitor and maintain appropriate environmental conditions in data centre (e.g., temperature and humidity control) to prevent hardware overheating and ensure compliance with equipment specification.
- Oversee and manage power distribution, UPS systems and backup power solutions to ensure server operation and efficient energy usage.
- Implement and maintain physical and cybersecurity measures to safeguard servers and sensitive data, including access control, monitoring and compliance with security policies.
- Provide technical specialists and telecommunication engineers’ supervision and on-the-job training.
- Resolve more intricate and unusual network problems.
- Lead intricate or significant infrastructure-related engineering, integration, testing, and maintenance projects.
- Manage projects related to data centres, wired networks, wireless equipment, outside plant installation, and Wide Area Network (WAN).
- Define the organisation’s strategic roadmap for telecommunications infrastructure, including the transition toward its future-state environment.
- Ensure that infrastructure design, technology solutions, and implementation align with the organisation’s vision, goals, and governance.
- Ensure compliance towards policies, standards, processes, and guidelines to support this alignment.
- Develop a business continuity and risk management strategy for the infrastructure.
- Collaborate with the security team to establish and uphold security procedures in accordance with laws and industry standards.
- Establish effective strategic and operational partnerships with important stakeholders, such as regulators, to ensure alignment with company
needs and expectations. - Lead the organisation’s participation in global technical cooperation efforts with other operators.
- Supervise a group of experts and inspectors to oversee the work of the telecom O&M contractors.
- Ensure that all infrastructure configurations, processes, and procedures are accurately documented.
- Monitor and analyse engineering reports on infrastructure performance in relation to defined KPIs, ensuring alignment with governance policies, operational standards, and stakeholder expectations.
- Manage relationships and performance with vendors and partners by overseeing selection, contract negotiation, compliance, and service delivery to ensure alignment with infrastructure goals and SLAs.
Critical Work Function
Infrastructure Planning and Architecture
- Create an infrastructure strategy for the organisation that complies with current laws and requirements.
- Drive the creation of a roadmap to move the organisation towards its infrastructure of the future.
- Ascertain the infrastructure requirements, both short- and long-term, for the present and foreseeable business needs.
- Provide design guidance for a secure, scalable, and resilient infrastructure that has automation tools and workflows integrated in.
- Exercise thought leadership in infrastructure architecture.
- Outline the infrastructure’s ideal performance requirements.
Infrastructure Deployment and Performance Management
- Secure formal approval from senior management before implementing the infrastructure design and strategy.
- Provide stakeholders with information about the infrastructure environment’s limitations and capabilities.
- Manage the creation of backup, disaster recovery, and risk management plans.
- Evaluate the infrastructure’s performance in relation to established benchmarks, business needs, and legal requirements.
- Ensure that the organization’s vision and strategy are in line with the infrastructure architecture, solutions, and technology.
- Recommend new technologies to optimise cost-efficiency, strengthen security and compliance, and improve network performance and service quality, including areas such as RF optimisation, infrastructure resilience, and operational excellence.
Infrastructure Governance and Compliance Management
- Develop protocols, key performance indicators (KPIs), performance metrics, and service level agreements (SLAs) to measure and guide infrastructure operations.
- Define and implement governance policies, standards, processes, and guidelines aligned with the organisation’s business strategy.
- Advise on the formulation of operational procedures and infrastructure requirements to ensure standardised practices across the organisation.
- Ensure that the physical and digital infrastructure designs comply with all applicable laws and regulations.
Vendor and Partner Management
- Establish strategic connections with vendors, technology suppliers, regulators, and important infrastructure partners.
- Lead negotiations for contracts and service agreements to ensure alignment with organisational needs and compliance requirements.
- Monitor important vendors’ and partners’ performance in providing services.
Resource Management
- Review operational plans, guidelines, and goals for various projects and teams.
- Develop resources allocation plans to optimise capacity and capability across departments.
- Evaluate utilisation of organisational resources to ensure efficiency and alignment with goals.
- Support the identification of technical skill gaps and contribute to the development of upskilling plans for infrastructure teams.
- Monitor the effectiveness of on-the-job training and knowledge transfer activities within the infrastructure function.
- Identify and recommend potential successors within the infrastructure team to support workforce continuity planning.
Entry Requirements
#1
Infrastructure Manager
Brunei Darussalam Qualification Framework (BDQF) Level 6 in Information Systems, Computer Science, or any related field, with related industry certification, and a minimum of 5 years of relevant experience or
Brunei Darussalam Qualification Framework (BDQF) Level 5 in Information Systems, Computer Science, or any related field, with related industry certification or possesses relevant portfolio/experience and a minimum of 8 years of relevant experience.
Skills & Competencies
Technical Skills
Soft Skills
Recommended Technical Training Courses
Datacom - HCIA-Datacom Huawei Certified ICT Associate-Datacom
WLAN - HCIA-WLAN Huawei Certified ICT Associate-WLAN
Transmission - HCIA-Transmission Huawei Certified ICT Associate-Transmission
Access - HCIA-Access Huawei Certified ICT Associate-Access
5G - HCIA-5G Huawei Certified ICT Associate-5G
Project Management Professional (PMP)
Telecommunications Management Professional (TMP)
Certified Telecommunications Analyst (CTA)
Certified Wireless Network Professional (CWNP)
Cisco Certified Network Associate (CCNA)
AWS Certified Solutions Architect – Professional
Microsoft Certified Azure Administrator