Alternate Job Titles
Infrastructure Technology Engineer, Cloud Infrastructure Engineer, Site Engineer, Network Engineer, Wireless Engineer, Access Networks Engineer
Functional Group
Infrastructure
Job Family
Infrastructure and Operations
Job Description
- Ensure the reliability and effectiveness of the organization’s infrastructure.
- Make critical infrastructure decisions that influence the organisation’s operational
efficiency, security posture, and system resilience. - Deliver technical implementation, maintenance, and daily operation of network and infrastructure systems.
- Oversee and manages the data centre’s and other facilities’ efficient operation, including deployment, installation, process modifications, upgrades, updates, repairs, evaluation, testing, supervision, monitoring, maintenance, cooling,
power management, and security; all in accordance with the organization’s standards, KPIs, or objectives. - Adhere to organizational IT governance policies parameters, performance standards and security protocols
- Oversee the distribution of project resources, develop engineers for infrastructure installation, operations, and maintenance.
- Define policy parameters and establish performance standards for infrastructure.
- Identify and resolves infrastructure issues and proposes solutions to key stakeholders to enhance operations and maintenance services.
- Plan, implement and maintain server, network, cloud, and on-premises infrastructure systems.
- Manage project resources and effectively conveys the solutions developed to the team and other stakeholders.
- Ensure that all infrastructure configurations, processes, and procedures are accurately documented.
- Generate reports on KPIs and infrastructure performance on a regular basis.
- Support and maintain Operational Technology (OT) systems integrated with IT infrastructure
Critical Work Function
Infrastructure Planning and Design
- Develop technical plans to support the organisation’s future infrastructure requirements.
- Provide the organisation with advice on matters pertaining to infrastructure maintenance and operations.
- Recommend cost-cutting measures, resource optimisation, and enhancements to processes, products, or services.
- Collaborate with stakeholders to specify the upkeep and operations needs for the infrastructure to deploy new technologies.
- Prepare for business obstacles both internal and external, as well as regulatory ones.
- Project financial, material, and personnel requirements to achieve predetermined goals.
- Assess engineering trends and emerging technologies to improve orchestration and infrastructure.
Infrastructure Installation and Optimisation
- Integrate solutions with existing systems based on technical specifications.
- Develop new monitoring methods and warnings in accordance with engineering specifications.
- Analyse patterns of usage and recognise updates or changes.
- Analyse platform and infrastructure availability by modelling workload capacity.
- Recommend modifications and/or improvements to increase the performance, dependability, and availability of the system.
- Recommend and execute hardware or software modifications to solve issues or take advantage of chances for improvement.
- Support the development, implementation, and maintenance of infrastructure backup and disaster recovery strategies.
Infrastructure Governance and Compliance
- Monitor infrastructure performance and availability to ensure alignment with established Service Level Agreements (SLAs).
- Support the creation of KPIs, metrics, SLAs and other key performance metrics.
- Establish long-term governance programmes to ensure compliance with security requirements.
- Ensure adherence to laws and regulations when operating and maintaining infrastructure.
Vendor and Partner Management
- Assess and accredit important vendors, technology suppliers, and infrastructure partners.
- Oversee agreements with important suppliers and partners.
- Evaluate important vendors’ and partners’ performance using predetermined service delivery parameters.
Resource Management
- Oversee the distribution and use of the funds throughout teams and projects.
- Monitor and report on team achievements and performance indicators to ensure alignment with objectives.
- Recommend improvements to operational plans, including workforce planning, task distribution, and budget forecasting.
- Manage the acquisition and optimisation of available resources to meet technical and operational goals.
- Develop structured learning roadmaps to support the technical growth of the team.
- Manage the process of performance and development, offering chances for growth and coaching to help each person reach their full potential.
Entry Requirements
#1
Infrastructure Engineer
BDQF Level 6 in Information Systems, Computer Science, or any related field, with related industry certification, and a minimum of 5 years of relevant experience OR
BDQF Level 5 in Information Systems, Computer Science, or any related field, with related industry certification or possesses relevant portfolio/experience and a minimum of 8 years of relevant experience.
Skills & Competencies
Technical Skills
Soft Skills
Recommended Technical Training Courses
Datacom - HCIA-Datacom Huawei Certified ICT Associate-Datacom
WLAN - HCIA-WLAN Huawei Certified ICT Associate-WLAN
Transmission - HCIA-Transmission Huawei Certified ICT Associate-Transmission
Access - HCIA-Access Huawei Certified ICT Associate-Access
5G - HCIA-5G Huawei Certified ICT Associate-5G
Project Management Professional (PMP)
Telecommunications Management Professional (TMP)
Certified Telecommunications Analyst (CTA)
Certified Wireless Network Professional (CWNP)
Cisco Certified Network Associate
AWS Certified Solutions Architect – Professional
VMware Certified Professional – Data Center Virtualization (VCP-DCV)
Microsoft Azure Administrator Associate Certification
Cisco Certified Design Expert (CCDE)