Alternate Job Titles
IT Engineer, Engineer Systems, IT Systems Engineer, Technology Engineer, Server Engineer, Information Systems Engineer, , Systems Eng, Computer Systems Engineer, Enterprise Systems Engineer
Functional Group
Infrastructure/ Hardware Support
Job Family
Server and Network Support
Functional Group
Infrastructure/ Hardware Support
Job Family
Applications configurations and installations and IT Security
Job Description
- Plan, install, configure, test, and maintain system hardware and software, including operating systems, management platforms, application software, and system administration tools.
- Manage and implement system changes by assessing risks, coordinating with teams, executing updates safely, and documenting outcomes to ensure stable and secure infrastructure operations.
- Assess the current systems and give IT support employees technical guidance.
- Manage the creation of specialised hardware and software requirements.
- Plan and implement systems automation to improve operational efficiency and reduce manual processes.
- Model and create the security mechanism to protect data.
- Responsible for monitoring on the continuous accessibility of technical resources
- Monitoring and managing the inventory.
- Investigate and fix system problems.
- Ensure timely logging and reporting of incidents to support prompt investigation and resolution.
- Manage system backups, and design and support switchover, failover, and disaster recovery (DR) processes to ensure data integrity, service continuity, and business resilience.
- Keep up system documentation for the duration of its life.
- Maintain comprehensive system documentation throughout the system’s lifecycle to ensure accuracy, traceability, and supportability.
Critical Work Function
System Implementation
- Arrange, coordinates, supervises, and employs
sophisticated technical abilities and autonomous
analysis to complete IT system installation
tasks, such as intricate software and hardware
installations and relocations. - Examine general directions and specifications to
create systems that are suitable. - Oversee the planning, scheduling, selection, and
acquisition of network supplies and equipment. - Arrange for hardware, monitoring, and
application software implementation. - Execute system analysis and modelling, system
integration and testing, and system design and
architecture. - Examine new developments in infrastructure
and cloud computing. - Help with the testing of novel instruments,
systems, and/or procedures. - Carry out system installations and infrastructure
operations in accordance with design specifications. - Maintain comprehensive system documentation
throughout the system’s lifecycle to ensure
accuracy, traceability, and supportability.
Administration of Infrastructure and Services
- Provide support in configuring computer
hardware, systems, software, and application
software infrastructures. - Support the installation and testing of
infrastructure. - Look for ways to optimise services and systems
with a focus on security, scalability, availability,
and dependability. - Perform upgrades and audits of systems.
- Create automated procedures for defining,
assessing, and reporting on the capacity,
stability, and quality of services. - Arrange upgrades and installs in line with the policies, practices, and protocols of the organisation.
- Interact, diagnose, and fix system problems.
- Make suggestions for enhancing infrastructure resolution strategies and tactics.
- Keep track of and revise system documentation.
Vendor Management
- Communicate with the vendor to confirm that the proposal satisfies the specifications.
- Provide technical assistance to address problems or incidents.
- Collaborate closely with the vendor to integrate and implement the system.
- Monitor vendor performance and report findings.
Safety and Adherence
- Recognise and resolve privacy and security risks.
- Respect the stakeholder’s provided access control compliance.
- Comply with security specifications and disclose infrastructure security vulnerabilities.
- Monitor adherence to policies and procedures for issues pertaining to infrastructure.
- System validation, verification, and compliance.
- Offer system support, keep an eye on things, tune them for peak performance, do planned preventative maintenance, keep an eye out for unauthorised activity, and notify management of security concerns.
Service Level Management
- Oversee the creation of targets and objectives for service levels.
- Monitor service-level goals to make sure that specifications are fulfilled or even surpassed.
- Create service protocols and metrics for measuring client satisfaction.
- Make suggestions to raise client satisfaction and performance.
Entry Requirements
#1
Application System Engineer
BDQF Level 6 in Information Systems, Computer Science, or any related field, with related industry certification, and a minimum of 5 years of relevant experience OR
BDQF Level 5 in Information Systems, Computer Science, or any related field, with related industry certification or possesses relevant portfolio/experience and a minimum of 8 years of relevant experience.
Skills & Competencies
Technical Skills
Soft Skills
Recommended Technical Training Courses
ITIL 4 Foundation Level
Project Management Professional (PMP)
Certified Systems Engineering Professional (CSEP)
Certified Information Systems Security Professional - Architecture (CISSP)
CompTIA Security+
Software Engineering Master Certification (SEMC)